Make a claim

It’s easy to start a critical illness cover claim – just call us or fill in our online form.

To speed things up, try to have this information ready before you start:

• your contact details
• basic information about your condition
• the policy number
• your GP’s contact details.

Make a claim online

Just follow the steps and answer the questions in our claim notification form, and we’ll get things moving for you.

Make a claim over the phone

If you bought your policy from us, here’s the number to call if you want to make a claim over the phone:

Claiming in the UK

Claiming from abroad

+44 1603 603 277

Monday to Friday: 8:00am - 6:00pm

Calls may be monitored or recorded. Calls to 0800 numbers from UK landlines and mobiles are free. Numbers that start with 03 are charged at national call rates, and may depend on your network provider. Opening hours may vary depending on the department you need to speak to.

Bought your policy with another provider?

The number you need to call is under the provider's name: